Do not open
Avoid the message link and attachments while the sender is unverified.
08 · Message safety
Toll message check
Evaluate the warning signs visible in a text or email without pasting its link, visiting its website, or entering payment information.
Safer next steps
Verify independently.
Do not use contact information contained only in the suspicious message. Locate a trusted channel separately and compare the claim with your own trip records.
Preserve
Keep a screenshot showing the sender, wording, date, and displayed address.
Compare
Check whether your own trip ledger contains a plausible trip.
Locate
Find trusted contact information independently rather than through the message.
Report
Use an appropriate reporting channel if independent verification confirms suspicious behavior.